Australian Achiever Award 2016
DONALDSON MARTIN AND CO PTY LTD
SCORES 99.58% FOR CUSTOMER SATISFACTION
The judging process for the 2016 Australian Achiever Awards for Victoria’s Real Estate Services category was completed on 24th May.
Donaldson Martin and Co Pty Ltd scored a highly recommended 99.58%.
Now into its nineteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Donaldson Martin and Co Pty Ltd clients are:
It has always been a pleasure to deal with everyone from Donaldson Martin because they are warm, friendly and have greatfamily values. Everyone is so helpful and no matter what, they are all consistently courteous in their approach. They are very honest, reliable and professional in everything they have undertaken for me.
I cannot speak highly enough of Les – he is just amazing. If any of my clients are looking into property, I send them to him and have received some amazingly positive feedback from them as well. His reputation for integrity is fully intact because of how honest and trustworthy he is. There is never any spin – what he says is exactly what he’s going to do.
They are honest in all their dealings with everyone who comes their way and have been extremely supportive and caring towards me and my circumstances. They have treated me like one of the family from day one and go above and beyond to ensure everything runs smoothly.
ENDS: For verification of this report, please call
Geoff Harwood, Director, Australian Achiever, 1800 638 318.